Shipping & Delivery
Shipping & Delivery
Everything you need to know about getting your Loam order to you.
What happens after I place my order?
You'll receive an order confirmation to the email address provided at checkout. If you can't find it, please check your spam or junk folder. All orders are dispatched from our US warehouse within 1–3 business days. During peak periods, please allow up to 5 business days for dispatch.
I entered the wrong address — what do I do?
Please email us immediately at hello@drinkloam.com with the subject line 'URGENT ADDRESS CORRECTION' and include your order number. We'll do our best to update it before your order is shipped. Please double-check your delivery address before placing your order. Unfortunately, we're unable to take responsibility for packages that are undelivered due to an incorrect address being submitted.
How do I track my order?
Once your order has been shipped, you'll receive a shipping confirmation email with your tracking number. Tracking information typically updates within 24 hours of dispatch. If your tracking hasn't updated after 2 business days, please reach out to us at hello@drinkloam.com.
When will my order arrive?
Standard shipping: 4–8 business days from dispatch. Shipping times are estimates and may vary slightly depending on your location and carrier.
Express shipping: 2-4 business days from dispatch. Shipping times are estimates and may vary slightly depending on your location and carrier.
Where will my order ship from?
All orders are dispatched from within the United States via our trusted logistics partners. We currently ship to the contiguous US only. Please note that we're unable to ship to APO, FPO, or DPO (military) addresses at this time.
What is Shipping Protection and do I need it?
At checkout, you'll have the option to add Shipping Protection to your order for $2.95. This covers your parcel against damage, loss, or theft in transit — giving you peace of mind that if something goes wrong, we'll make it right.
Shipping Protection is optional but recommended, especially if you're shipping to an unattended address or a location where parcels are left unattended. Without it, Loam is unable to take responsibility for orders that are lost, stolen, or damaged after leaving our warehouse.
If you've added Shipping Protection and have an issue with your order, simply email us at hello@drinkloam.com with your order number and a description of the problem and we'll sort it out for you.
What if my order arrives damaged?
If you added Shipping Protection at checkout, email us at hello@drinkloam.com within 48 hours of delivery with a photo of the damaged item and your order number — we'll make it right. If you did not add Shipping Protection, we'll do our best to help but cannot guarantee a replacement or refund for damage that occurs in transit.
What about lost or stolen packages?
If you added Shipping Protection, contact us at hello@drinkloam.com with your order number and we'll investigate and resolve it for you. Without Shipping Protection, Loam is unable to accept responsibility for packages that have been confirmed as delivered by the courier but are subsequently reported as lost or stolen. We recommend ensuring your delivery address is secure and that someone is available to receive your parcel.
Still have questions? Email us at hello@drinkloam.com and we'll get back to you within 1–2 business days.