Frequently Asked Questions

Can't find what you're looking for? Email us at hello@drinkloam.com — we'll get back to you within 1–2 business days.

LOAM Clarity Ground Mushroom Coffee

What's in the ground coffee? Full ingredients: 90% Roasted Arabica Coffee (Brazil and Mexico), 5% Organic Lion's Mane Mushroom Powder, 5% Organic Chaga Mushroom Powder.

Varietals: Bourbon, Typica, Catuaí, Catucaí, and Mundo Novo. Low-acid. Non-GMO, gluten-free, vegan, halal, and cruelty-free. Net weight: 12 oz / 340g.

⚠️ Store in a cool, dry place away from direct sunlight and moisture. Do not use if packaging is damaged or opened.

How do I brew it for the best results? Because LOAM Clarity is a ground coffee, the beneficial compounds in Lion's Mane and Chaga need heat and contact time to fully release into your cup. A French press works best — it gives the grounds the longest hot-water contact.

• Heat water to 194–203°F (90–95°C, just off the boil)
• Add grounds, pour water over, and give it a good stir
• Steep for 4–5 minutes, press slowly, and pour immediately

A drip machine or pour-over also works well. Aim for about 200°F (93°C) if your machine lets you set the temperature. Metal mesh filters are slightly better than paper filters as they let the finest mushroom particles through — but paper filters are fine too.

Always give your cup a gentle stir before drinking, as the mushroom powder can settle slightly.

How much caffeine is in the ground coffee? Each cup contains approximately 60–90mg of caffeine — somewhat less than a standard 8 oz drip coffee (which averages 95–130mg). The Lion's Mane and Chaga help smooth the caffeine response, which is why most customers describe the energy as steady and clear rather than sharp or jittery.

Does it taste like mushrooms? No — it tastes like good coffee. The Lion's Mane and Chaga add a subtle depth to the flavor, but what you'll notice most is a rich, chocolate-forward medium roast. If you enjoy quality coffee, you'll enjoy this.

How long before I notice a difference? It's gradual rather than overnight, and everyone's a little different. On two cups a day (our recommended approach), most people feel the first difference — cleaner energy and steadier focus — within a week or two. From there it keeps building: the mushrooms work cumulatively, with the clearest gains showing up from around week 8 and still improving over 2–3 months of daily use. One cup a day works too, just more gradually. That's exactly why we offer a 90-day risk-free guarantee — so you have plenty of time to feel the full difference.

How many cups a day should I drink? One cup a day is a solid daily amount: 500mg of Lion's Mane and 500mg of Chaga, which is a good starting point, especially if you're new to mushroom coffee. Two cups a day brings you to 1,000mg of each mushroom — the range used in many clinical studies — and is where most customers notice the most noticeable improvement. If drinking two cups, space them out: one in the morning and one around noon, not later than 1pm to protect your sleep.

LOAM Clarity Instant Mushroom Coffee

What's in the instant coffee? Full ingredients: 70% Roasted Arabica Coffee (single-origin Papua New Guinea, freeze-dried), 15% Organic Lion's Mane Mushroom Powder, 15% Organic Chaga Mushroom Powder.

Varietals: Typica, Bourbon. Low-acid. Non-GMO, gluten-free, vegan, halal, and cruelty-free. Net weight: 1.9 oz / 54g.

⚠️ Store in a cool, dry place away from direct sunlight and moisture. Once opened, consume within 3 months for best quality.

How do I make it? Add 1 scoop (1 teaspoon) to 8–10 oz of hot water at 160–175°F / 70–80°C. Stir and enjoy. For a richer cup, use 2 scoops or blend with your favorite milk.

How much caffeine is in the instant coffee? Each serving (1 scoop) contains approximately 70mg of caffeine. With 2 scoops, expect around 140mg. We'd suggest avoiding it within 6 hours of bedtime if you're sensitive to caffeine.

How does the instant compare to the ground coffee? The instant is a more concentrated blend (15% each of Lion's Mane and Chaga vs. 5% each in the ground), but the serving is smaller — at 1 scoop (about 2 g), each cup gives you around 600 mg of mushroom, compared with 1,000 mg in a cup of the ground. Use 2 scoops if you'd like a bigger dose. It's also more convenient — no equipment needed, ready in seconds. The ground coffee uses beans from Brazil and Mexico; the instant uses single-origin Papua New Guinea beans. Both are low-acid and deliver the same mental clarity benefits. The instant is ideal for travel, the office, or any morning when you don't have time to brew.

Does it dissolve completely? Yes — because it's freeze-dried, it dissolves fully in hot water with a quick stir. No sediment, no grounds. Give it a stir before drinking if you notice any slight settling of the mushroom powder.

Restore Collagen Creamer Grass-Fed (Vanilla)

What's in the creamer? Full ingredients: Hydrolyzed Collagen Peptides (from grass-fed bovine hide), Medium Chain Triglycerides, Acacia Powder, Calcium Carbonate, Pea Protein Powder, Natural Flavor, Silica, Stevia Extract Powder.

Types 1 and 3 collagen. Vanilla flavor. Net weight: 0.53 lb / 240g. Manufactured in the USA.

⚠️ Keep out of reach of children. Do not use if the safety seal is damaged or missing. Store in a cool, dry place.

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

How do I use it? Mix 2 scoops into 8–10 oz of your LOAM Clarity coffee (hot or cold). It blends smoothly and adds a creamy vanilla flavor without overpowering the coffee.

Is the creamer vegan? No. The collagen is sourced from grass-fed bovine (cow) hide. The LOAM Clarity ground and instant coffees are both vegan, but the creamer is not suitable for vegans or vegetarians.

Is it dairy-free? Yes. The creamer contains no dairy ingredients. It uses collagen peptides from bovine hide, not milk.

What are the benefits? Collagen is the most abundant protein in the body, but production naturally declines with age. Supplementing daily can help support:

• Skin: Collagen helps maintain skin firmness and hydration, supporting elasticity over time.
• Joints: Helps maintain the integrity of cartilage, which can make a real difference to everyday comfort and ease of movement.
• Muscle: Collagen is a key component of skeletal muscle, supporting strength and recovery.
• Gut: Research has linked collagen to a healthier gut lining and better digestive balance.

Can I use the creamer with both coffees? Yes — it pairs well with both the ground and instant versions. Two scoops is the suggested amount per cup.

General

What products does LOAM sell? LOAM currently offers three products:

• LOAM Clarity Ground Mushroom Coffee — a medium roast ground coffee with Lion's Mane and Chaga, made from Brazilian and Mexican Arabica beans. Best brewed in a French press, drip machine, or pour-over.
• LOAM Clarity Instant Mushroom Coffee — a freeze-dried instant coffee with Lion's Mane and Chaga, made from single-origin Papua New Guinea Arabica beans. Ready in seconds with just hot water.
• Restore Collagen Creamer Grass-Fed (Vanilla) — a grass-fed bovine collagen creamer in vanilla flavor, designed to pair with either coffee.

Can I use LOAM products if I'm pregnant or nursing? We recommend consulting your physician before use during pregnancy or while nursing.

Is LOAM safe to take alongside prescription medications? Always consult your physician before adding any new supplement if you take prescription medications. That said, Lion's Mane and Chaga are natural mushrooms with no known contraindications with most common medications. Our blend contains no synthetic stimulants or pharmaceutical compounds. If you have specific concerns, your doctor is the best person to ask.

I have an allergy — are LOAM products safe for me? The ground and instant coffees are gluten-free, allergen-free, and non-GMO as labeled. The creamer is also gluten-free but contains collagen from bovine hide and is not suitable for vegans. Please review the full ingredient lists above and consult your healthcare provider if you have specific concerns. If you need further allergen or facility information, email us at hello@drinkloam.com.

What payment methods do you accept? We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as PayPal. All transactions are processed securely at checkout.

Can I change or cancel my order? We process orders quickly, so please email us at hello@drinkloam.com as soon as possible with your order number. We'll do our best to accommodate requests before dispatch, but can't guarantee changes once processing has begun.

I can't find my confirmation email — what do I do? Please check your spam or junk folder first. If it's still not there, email us at hello@drinkloam.com and we'll resend it.

Subscriptions

How does Subscribe & Save work?
Choose Subscribe & Save on either coffee and it's delivered automatically once a month, at 15% off every order with free shipping. You're only charged when each order is about to ship, and we email you a reminder a few days beforehand — so nothing is ever a surprise.

Can I change how often my coffee arrives?
Yes. Subscriptions come monthly to start, but you can change the frequency anytime from your account — space deliveries further apart or bring them closer together to match how much you drink.

How do I pause, skip, or cancel my subscription?
You're in full control, and you can do it all yourself in a couple of clicks — no phone call, no email needed. Just log in to your account, open your subscription, and you can skip your next delivery, pause it, change the frequency, or cancel completely. There's no contract and no minimum number of orders.

When will I be charged, and will I know beforehand?
You're charged each time an order is about to ship, and we send a reminder email a few days before — so there are never any surprise charges, and you'll always have time to skip, adjust, or cancel first.

Do I have to subscribe?
Not at all. You can order a one-time supply with no subscription. Subscribing simply saves you 15% on every order and means you never run out.

Shipping & Delivery

Do you ship to my location? LOAM currently ships within the contiguous United States only. We're unable to ship to Alaska, Hawaii, U.S. territories (such as Puerto Rico, Guam, and the U.S. Virgin Islands), or APO/FPO/DPO addresses. If your address is outside our shipping zone, you'll be notified at checkout.

How long will it take to receive my order? Orders dispatch within 1–3 business days. Standard shipping takes 5–8 business days from dispatch; express shipping (3–5 business days) is available for $9.95. You'll receive a tracking link by email as soon as your order ships. LOAM is not responsible for carrier delays once a package has shipped.

How do I track my order? Once your order ships, you'll receive a confirmation email with your tracking number. Tracking typically updates within 24–48 hours of dispatch. If it hasn't updated after 2 business days, email us at hello@drinkloam.com.

I think my order is lost — what should I do? If tracking shows no movement for more than 5 business days, contact us at hello@drinkloam.com with your order number. LOAM is not responsible for packages confirmed as delivered that are subsequently reported lost or stolen.

I entered the wrong shipping address — can you fix it? Email us immediately at hello@drinkloam.com with the subject line 'URGENT ADDRESS CORRECTION' and your order number. We'll do everything we can to update it before your order ships.

My order arrived damaged — what do I do? Email us at hello@drinkloam.com within 48 hours of delivery with your order number and a photo of the damaged item, and we'll make it right.

Returns & Refunds

What is your return policy? We offer a 90-Day Satisfaction Guarantee on all LOAM products. If you've used the product consistently and aren't satisfied, email us at hello@drinkloam.com with your order number for a full refund. Please don't send items back without contacting us first — unrequested returns won't be accepted.

Do you offer exchanges? If your item arrives defective or damaged, we'll arrange an exchange. Email us at hello@drinkloam.com within 48 hours with your order number and photos. For all other exchanges, contact us first to arrange a return, then place a new order.

When will I receive my refund? Once your return is approved, your refund will be processed to your original payment method within 10 business days. Bank processing may add a few extra days. If 15 business days have passed and you still haven't received it, email us at hello@drinkloam.com.

Still have a question? Email us at hello@drinkloam.com — we'll get back to you within 1–2 business days.